There has been a significant rise in the number of consumers who have been targeted by phone scammers (‘Vishing’) over the last year.
These ‘cold call’ scams typically involve fraudsters deceiving victims into believing they are speaking to a police officer, a member of bank staff, or a representative of another trusted agency, such as a Government department.
Typically, the criminal will convince an individual that they have been a victim of fraud, and will ask for personal and financial information in order to gain access to their account. This can include card details, four digit PINs and passwords. Another variation of the scam involves the fraudster persuading their victim to transfer money to other accounts or to hand over cash directly to a courier.
In no circumstances, would the bank or police ask customers to take such actions, and such requests will only come from a fraudster.